We have a 21 days returns policy from the date of delivery to return any product you bought on dryboards.nl
Keep in mind that any real usage of the product will void your return rights. Only products in mint condition and intact product-packaging can be returned. If you have any doubts or questions about this, feel free to contact us.
Send a return request
The easiest way is to drop us an email and state an answer to the following questions: Which product do you wish to return? What is the reason of the return? Don't forget to mention your order number and date of purchase
Packing your product
We advise you to re-use the packaging box in which you got your board from us. Please make sure all 'old' shipment stickers are removed to prevent confusion at the parcel service. Please include a note with your request (refund or different product) in the package so we can handle your request smoothly.
If you are returning from outside the EU, please mention this is a return shipment with customs value €0,-
You will have to cover the full return costs. Delivery costs may differ from company to company. We recommend to get informed on different delivery services which you may find online. This way you may find the most affordable and convenient courier service for your return. Don't hesitate to contact us We ship our boards worldwide and can help you organize everything for a smooth return.
When returning your package we recommend that you use a good track and trace delivery, as we take no responsibility for lost or delayed returns. We will only assume the responsibility of the package when it has arrived. You will be informed by E-mail as soon as we have received it.
Complaints and Manufacturer's Warranty
If you are returning goods because of a delivery error or damage to the package or goods, please consult our warranty section.